Refund Policy

_Last updated: 2026_

1. Scope

This policy explains how refunds work for custom software and related services provided by Mohamed Adel Mamoun Mohamed Ibrahim ("we", "us", "our"). Because work is custom and time-based, refunds are handled according to the stage of the project.

2. Deposits

A deposit reserves time in the schedule and covers initial work. Once work has begun, the deposit reflects effort already spent and is generally non-refundable, except as described below.

3. Milestone payments

Projects are billed in milestones. Payment for a completed and delivered milestone covers work that has already been done and is not refundable. Amounts paid for future, not-yet-started milestones may be refundable if the project ends before that work begins.

4. When a refund may apply

If we are unable to deliver agreed work, or a project is ended before certain paid-for work has started, you may be entitled to a refund for the portion of work not yet performed. Each case is reviewed fairly based on what was delivered.

5. When a refund does not apply

Refunds do not apply to work already completed and delivered, to time already spent on your project, or to third-party costs (such as hosting, domains or paid services) incurred on your behalf.

6. How to request a refund

To request a refund, contact us using the details below with your project name and the reason for the request. We aim to review and respond within a reasonable time.

7. Processing

Approved refunds are returned using a mutually agreed method. Any third-party fees associated with the refund may be deducted where applicable.

8. Governing law

This policy is governed by the laws of the Arab Republic of Egypt.

9. Contact

• Name: Mohamed Adel Mamoun Mohamed Ibrahim
• Email: mohamedadelmamoun@gmail.com
• WhatsApp: +20 100 000 4944